Wheelchair-accessible black SUV staged for a medical pickup

NEMT · MEDICARE · MEDICAID · PRIVATE INSURANCE

Non-emergencymedicaltransportation.

Wheelchair-accessible vehicles. HIPAA-aware drivers. Direct insurance billing. From the clinic door to the patient's door — including the return trip, scheduled and confirmed.

No ambulance bill for a non-emergency ride
No ride-share cancellations for ambulatory or WAV trips
No caregiver burnout on the recurring dialysis schedule

Request a NEMT Quote Call (781) 730-6618

868+ CLIENTS MEDICARE & MEDICAID ENROLLED HIPAA-AWARE DRIVERS

LIMO provides non-emergency medical transportation (NEMT) for clinics, hospitals, dialysis centers, and home-bound patients — wheelchair-accessible vehicles, HIPAA-aware drivers, and insurance billing through Medicare, Medicaid, and private insurers.

CLIENTS SERVED

DRIVERS VETTED

5.0

★

AVERAGE RATING

CONCIERGE LINE

THE NEMT STANDARD

Built for discharge planners
who cannot afford a no-show.

THE DIFFERENCE

Why most NEMT options fail the patient.

Either the ride is too much (ambulance), too little (rideshare), or too heavy on the family. There is a middle.

AMBULANCE

Billed at emergency-transport rates
Not covered by Medicare for non-emergency trips
Overkill for ambulatory or wheelchair patients
Long pre-authorization queue

LIMO

NEMT rates, insurance-billed where eligible
Medicare Part B and Medicaid pre-auth handled
Right-sized: ambulatory sedan or WAV van
Return ride confirmed at pickup, not booked twice

TAXI / RIDESHARE

Not credentialed for insurance billing. Drivers are not screened for HIPAA. Cancellations and no-shows on dialysis days. No wheelchair-accessible vehicle in the standard fleet. Return ride is a separate booking with a separate driver.

LIMO

Insurance-billable through Medicare Part B, Medicaid managed care, and most private insurers. Drivers trained on HIPAA basics, patient handling, and mobility assistance. WAV vehicles available. Return ride is part of the same booking.

FAMILY MEMBER DRIVING

An adult child takes a half-day off work for a 90-minute appointment. Three appointments a week becomes a job. The patient feels like a burden, the family runs out of PTO, and one missed ride means a missed dialysis session.

LIMO

A consistent, vetted driver assigned to the recurring schedule. Family stays in the loop via the portal, never on the hook for the wheel. Dialysis schedules held with priority routing.

WHAT WE DELIVER

Right-sized care.
From the curb to the clinic.

Wheelchair-accessible vehicle with rear ramp deployed

WAV + AMBULATORY

Wheelchair-accessible vans for non-ambulatory patients. Executive sedans for ambulatory trips. The right vehicle for the case, not a one-size compromise.

Driver assisting patient with mobility aid

DOOR-THROUGH-DOOR

Drivers help the patient from inside the home, through the doorway, into the vehicle, and from the vehicle into the clinic lobby — not curbside drop-off.

Chauffeur in professional attire opening vehicle door

HIPAA-AWARE

Drivers trained on HIPAA basics, patient confidentiality, and respectful handling of medical context. No phones recording, no chatter, no judgment.

Vehicle staged outside a medical facility for a return pickup

RETURN-RIDE LOCKED

The return trip is booked with the outbound — not as a separate call from a clinic phone after the appointment runs long. Same vehicle, same driver when possible.

"We moved our dialysis transport contract to LIMO and our no-show rate dropped from 18% to under 2%. Patients see the same driver three days a week. That alone changed outcomes."

— TRANSPORTATION COORDINATOR · DIALYSIS CENTER · BOSTON

SIDE BY SIDE

How LIMO NEMT compares.

	LIMO	AMBULANCE	TAXI/RIDESHARE	FAMILY DRIVES
Insurance-billable (Medicare/Medicaid)
Wheelchair-accessible vehicles
HIPAA-aware drivers
Door-through-door assistance
Return trip pre-booked
Recurring dialysis schedule
Sustainable for the family

Yes Limited No

THE OFFER

Insurance-billed.
Family-billed. Either way.

Wheelchair-accessible or ambulatory vehicle$120

HIPAA-aware, vetted driver$60

Door-through-door mobility assistance$40

Return-trip pre-booked$40

Direct Medicare / Medicaid billing$50

Recurring schedule lock-in$40

Family portal + call line$25

Total value$375

FROM

$60

STARTING · INSURANCE-BILLED OPTIONS

Ambulatory sedan from $60 · WAV from $80 · Insurance-billed where eligible

Return-ride guarantee. If the appointment runs over and we are not at the curb within 15 minutes of your call, that return trip is on us.

RESERVE

Two minutes.
Request a NEMT quote.

FULL NAME

PHONE

PICKUP

DROP-OFF

DATE

TIME

PASSENGERS

LUGGAGE

VEHICLE

WAV · WHEELCHAIR-ACCESSIBLE
ramp + securement AMBULATORY · SEDAN
door-through-door

SPECIAL REQUESTS

I agree to receive SMS confirmation and trip updates. Reply STOP to opt out.

SECURE · ENCRYPTED · REFUNDABLE UNTIL 24H BEFORE PICKUP

QUESTIONS

Everything, answered.

Is NEMT covered by Medicare?

Medicare Part B covers limited NEMT when a physician certifies that other means of transportation could endanger the patient's health. Medicare Advantage plans frequently include supplemental NEMT benefits. We verify eligibility before the first trip and bill the carrier directly where coverage applies.

What about Medicaid?

Medicaid covers NEMT in all 50 states as a federal requirement when transportation is needed to access covered medical care. Most states administer this through managed care organizations — we are credentialed with the major MCOs and handle prior authorization on your behalf.

What is the difference between ambulatory and WAV?

Ambulatory means the patient can walk to and enter a standard sedan with light assistance (cane, walker, mild support). WAV (wheelchair-accessible vehicle) means the patient remains in their wheelchair, which is loaded via ramp and secured for transport. We dispatch the right vehicle based on intake.

Do you handle prior authorization?

Yes. For Medicaid managed care and most Medicare Advantage plans, prior authorization is required for non-urgent NEMT. We submit the auth request with the physician's order and the trip detail, and confirm coverage before dispatch. Lead time is typically 48-72 hours; same-day urgent cases handled by exception.

What about the return trip from a dialysis appointment that runs long?

The return is booked as part of the same trip, not as a separate call. Our driver is on standby or routed to be back at the facility within 15 minutes of the discharge call. If we miss that window through our fault, the return leg is on us.

Can we lock in the same driver for recurring trips?

Yes, and we recommend it. Patients with three-times-weekly dialysis or daily wound-care appointments do best with driver consistency. We assign a primary plus a documented backup, both trained on the patient's specific mobility needs and preferences.

How does billing work if insurance does not cover?

For self-pay or family-billed cases, we offer monthly package pricing (e.g. 12 trips per month for a flat rate) or per-trip billing through a family portal. Transparent rates, no surge, no surprises.

Still have questions?

Call or text (781) 730-6618. NEMT desk answers 24/7.

Non-emergencymedicaltransportation.

Built for discharge plannerswho cannot afford a no-show.

Wheelchair-accessible vans for non-ambulatory patients. Executive sedans for ambulatory trips. The right vehicle for the case, not a one-size compromise.

Drivers help the patient from inside the home, through the doorway, into the vehicle, and from the vehicle into the clinic lobby — not curbside drop-off.

Drivers trained on HIPAA basics, patient confidentiality, and respectful handling of medical context. No phones recording, no chatter, no judgment.

The return trip is booked with the outbound — not as a separate call from a clinic phone after the appointment runs long. Same vehicle, same driver when possible.

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Built for discharge planners
who cannot afford a no-show.