Black sedan staged outside a clinical research facility for patient pickup

PHARMA · CRO · PATIENT SERVICES

Clinical trialpatientlogistics.

Nationwide patient transport for sponsor protocols. Sponsor-invoiced. HIPAA-compliant. Geo-fenced consent verification at pickup. Document chain-of-custody for every leg.

Request Sponsor Quote Call (781) 730-6618
868+ CLIENTS HIPAA-COMPLIANT NET 60 SPONSOR-INVOICED
LIMO provides clinical trial patient transportation for pharma sponsors and CROs — patient pickup, sponsor-invoiced billing, geo-fenced consent verification, and HIPAA-compliant drivers across all 50 states.
0
+
CLIENTS SERVED
0
DRIVERS VETTED
5.0
★
AVERAGE RATING
24
/7
CONCIERGE LINE

THE PATIENT JOURNEY

Engineered for the patient services lead
running 40 sites across 12 protocols.

THE DIFFERENCE

Why most trial transport fails compliance.

Sponsors get charged for the ride twice — once on the protocol budget, once on the regulatory clean-up when something is undocumented.

PATIENT SELF-DRIVE / REIMBURSE

  • Compliance varies wildly by site and patient
  • Receipts arrive weeks late, often missing
  • No consent verification at the pickup point
  • Drop-out rate spikes when patients cannot drive

LIMO

  • Sponsor-managed, single-vendor logistics
  • One invoice per site, per protocol, monthly
  • Geo-fenced consent verification at the door
  • Drop-out reduced because the ride is one less burden

UBER HEALTH / GENERIC RIDESHARE

Different driver every trip, no protocol training, no chain-of-custody for samples or documents, no consent verification, no service guarantee for the rural sites where most rideshare networks are thin. Patient-services teams spend more time chasing missing receipts than enrolling patients.

LIMO

Vetted driver pool with protocol-aware training. Document and sample chain-of-custody where applicable. Coverage in metros and the rural sites — via our affiliate network where direct fleet is uneconomical, with the same SLA either way.

DEDICATED PATIENT NAVIGATOR (SITE-LEVEL)

Site coordinators driving patients themselves to maintain enrollment. Burns coordinator hours, creates HR exposure for the site, and is impossible to scale beyond 10–15 patients per coordinator.

LIMO

Coordinators stay focused on protocol. We absorb the transportation function entirely — including the recurring schedule, the rebookings, and the last-mile reminders. One coordinator now supports 50+ patients.

WHAT WE DELIVER

Protocol-grade logistics.
50 states, one vendor.

Vehicle staged for clinical trial site pickup

NATIONWIDE COVERAGE

Direct fleet in major metros, vetted affiliate network in rural sites. One sponsor contract, 50-state coverage, single point of escalation.

Driver verifying patient pickup with secure handheld device

GEO-FENCED CONSENT

Driver verifies patient identity and consent at the geo-fenced pickup point. Timestamped, logged to the protocol record, audit-ready for the monitor visit.

Chauffeur receiving sealed document envelope at site

CHAIN-OF-CUSTODY

For protocols requiring document or non-biological sample transfer, sealed handover with two-signature confirmation and GPS-tracked transit. Full audit trail to the sponsor.

Cabin interior of clinical transport vehicle

SPONSOR-INVOICED

One invoice per site, per protocol, per month. Net 60. Cost-center coded to the protocol budget. PII-scrubbed on the invoice line — patient initials only.

"We piloted LIMO on a Phase 3 oncology study across 14 sites. Dropout rate fell 22% versus the prior study. The patient-services team got their afternoons back."

— PATIENT SERVICES LEAD · TOP-10 PHARMA SPONSOR

SIDE BY SIDE

How LIMO compares for trial logistics.

LIMO SELF-DRIVE UBER HEALTH NAVIGATORS
Sponsor-invoiced (single vendor)
Nationwide 50-state coverage
Geo-fenced consent verification
Document chain-of-custody
HIPAA-compliant drivers
Recurring multi-site protocol
Scales to 1000+ patients

Yes   Limited   No

THE OFFER

Sponsor-grade.
Net 60. One vendor.

Vetted driver pool, protocol-trained$180
Geo-fenced consent verification$60
Document / sample chain-of-custody$80
50-state coverage via affiliate network$100
Sponsor-invoiced, Net 60 terms$40
Cost-center coding to protocol budget$30
24/7 patient services hotline$40
Total value$530

FROM

$120

STARTING · SPONSOR-INVOICED

Per-leg pricing by zone · Volume MSAs for multi-site protocols · Net 60

Compliance, audit-ready.  Every trip ships with the timestamped log, geo-fence confirmation, and driver sign-off. If a monitor visit requests trip-level documentation, you have it in 24 hours.

RESERVE

Two minutes.
Sponsor quote in 24 hours.

SECURE · ENCRYPTED · REFUNDABLE UNTIL 24H BEFORE PICKUP

QUESTIONS

Everything, answered.

Which sponsors do you currently work with?

We have active engagements with multiple top-10 pharma sponsors and the major CROs (IQVIA, Parexel, ICON, PPD, and others). Sponsor names are protected under mutual NDA and we cannot disclose specific engagements publicly. References available under NDA after initial vendor qualification.

What is the patient's insurance status during trial transport?

Trial-related transportation is a sponsor cost, not an insurance cost — billed directly to the sponsor or CRO per the protocol budget. No patient out-of-pocket, no insurance claim, no impact on patient coverage. This is the standard model under FDA-compliant clinical trial regulations.

Can you handle multi-site studies across states?

Yes — this is our core competence. We onboard the protocol once, then activate site-by-site as enrollment opens. Direct fleet in approximately 35 major metros and vetted affiliate coverage in the remaining geographies, with a unified SLA and single sponsor invoice.

How does geo-fenced consent verification work?

At the pickup address, the driver's secure handheld confirms the geo-fence, prompts the patient to verbalize trial consent (the language is protocol-specified), and timestamps the confirmation against the trip record. The log is available to the sponsor via the trial portal within 60 seconds of pickup.

What are the billing terms?

Standard Net 60 to sponsor or CRO with cost-center coding to the protocol budget line. Net 30 by arrangement for new vendor relationships during qualification. Invoices are PII-scrubbed (patient initials only on the trip line) for protocol-blinded reconciliation.

Do you handle document or sample chain-of-custody?

For protocols requiring transport of non-biological documentation (signed consents, study materials, return of unused IP) between site and patient home, yes — with sealed handover, two-signature confirmation, and GPS-tracked transit. We do not transport biological samples; we partner with the established cold-chain couriers for that and can coordinate the patient leg around their pickup.

How fast can you onboard a new protocol?

Sponsor master services agreement: 2–4 weeks for first execution. Subsequent protocols under an existing MSA: 5 business days from protocol receipt to first patient trip. Rural-site activation may add lead time for affiliate confirmation.

Still have questions?

Email trials@limobooking.io or call (781) 730-6618. Trial-logistics desk responds within one business day.

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